Benchmarking E-Government in Europe and the U.S. by Irma Graafland-Essers PDF

By Irma Graafland-Essers

ISBN-10: 083303457X

ISBN-13: 9780833034571

This research addresses the demand-side of e-government - not just utilization - but in addition perceptions and obstacles to utlization that experience no longer been handled formerly. symptoms to degree recognition and adoption of e-government have been used to shape surveys that have been then piloted between member states.

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Additional info for Benchmarking E-Government in Europe and the U.S.

Example text

For determining the hierarchical structure for governments’ online services two issues are of importance: 25 eEurope 2002, Impact and Priorities. Communication from the Commission to the Council and the European Parliament. 2324 March, 2001. 44 Benchmarking e-Government potential for e-government (related to citizens, business and between governments) usage within and between governmental organisations. In an earlier phase of the project some initial thinking about development of indicators on GtG has been done.

Legacy systems that were built prior to widespread standards for the handling and storage of data must be replaced or somehow adapted to the new vision of e-government if information transfers are to occur. It is essential to determine what proportion of intra-government transactions is already accessible via ICT and what level of online interaction they have reached. The same fourpoint scale can be used to characterise the level of interaction. 1. information—online information about the service, information sharing 2.

Further research in this area should look into perspectives from different respondents, and be careful in excluding subgroups of respondents as was done here. Also, to make the results comparable with results from already existing studies on availability it is preferable to use exactly the same types of electronic government services and no sub-set or aggregations. In addition, for the Decision Maker Survey, the questions asked were not completely suitable to IT managers, leading to a large amount of “Don’t know” results.

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Benchmarking E-Government in Europe and the U.S. by Irma Graafland-Essers


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